Refund Policy

Go Motion sells credits, as one-time credit packs and as yearly plans. Payments are processed by Stripe. Credits are digital and are added to your balance as soon as payment succeeds, so all purchases are final, except in the cases listed below. Please read this policy before you buy. It is part of our Terms of Service.

Credits for failed or cancelled jobs

You do not need to ask for these; they are returned to your balance automatically:

• Failed jobs. If a generation, rebuild or export fails, all credits reserved for it are returned.
• Cancelled jobs. If you cancel a job before any paid processing starts, its reserved credits are returned. Once paid processing has run, those credits are used, and the studio tells you so before you confirm the cancellation.

These are returned as credits, not money.

When we refund a payment

We refund a payment in these situations:

• Duplicate charge: you were charged more than once for the same purchase.
• Credits not delivered: your payment succeeded but the credits never reached your balance, and we cannot add them.
• Technical fault on our side: a fault in Go Motion stops you from using credits you bought, and we cannot fix it within a reasonable time. We refund the unused part of that purchase.
• Unauthorized charge: a charge on your payment method that you did not make, once we have verified it.

What is not refundable

• Purchases you no longer want, including credit packs and yearly plans with unused credits.
• Credits already used, and partly used packs or plans.
• Yearly renewal charges, including renewals you forgot to cancel.
• Results you are unhappy with. Every scene can be edited and rebuilt, and failed jobs already return their credits.
• Free or promotional credits.
• Accounts suspended or closed for breaking our Terms of Service.

Yearly plans

You can cancel a yearly plan at any time in Settings → Billing. Cancelling stops the next renewal; your plan and its credits stay available until the end of the paid term. We do not give prorated refunds for the remaining time.

How to request a refund

Email support@gomotion-ai.app within 30 days of the charge, from the address on your Go Motion account, and include:

• the email address of your account;
• your Stripe receipt or order number and the purchase date;
• which of the situations above applies, with any details that help us check it.

We review every request and reply by email, usually within a few business days.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Your bank or card issuer usually shows them within 5 to 10 business days. The credits from a refunded purchase are removed from your balance.

Chargebacks

If you see a charge you do not recognize, please contact us first; most problems are solved quickly by email. While a chargeback is open, we may pause the account involved.

Your legal rights

Nothing in this policy limits rights you have under consumer protection laws that cannot be waived.

Changes to this policy

We may update this policy. The date at the top shows the latest version, and the version in force when you made a purchase applies to it.

Contact

Questions about a payment? Email Go Motion at support@gomotion-ai.app.